COMMITMENT TO OUR CUSTOMERS
Our commitment to customers begins at our dairies. Careful control of the feed stock and herd rotation translates into minimal seasonal variation in the casein-to-whey ratio and mineral profile in our finished milk protein concentrate (MPC). Milk is chilled on the farm and delivered to our processing plant in full truckload quantities, ensuring full-lot traceability of all finished products back to the farm level. The plant is located within 45 minutes of our dairies, and milk delivered to our plant transitions directly to finished product—which is made to customer order.
Our plant was designed and built to provide our customers the freshest, highest quality MPC on the market. We conducted research for three years to develop a process in which the proteins undergo the least possible denaturization. Testing at more than one outside laboratory has shown that our MPC products have 50 percent less denatured whey protein than competitive products. Our outstanding product performance results from the combination of proven technology and enhanced process control. All processing employs filtration techniques rather than high heat to maintain superior protein nutrient quality.
Advanced handling of the carbohydrate portion of our milk, called milk permeate or dairy solids, is also a result of years of research and careful plant design. This enables us to meet customer needs for a carbohydrate product that is soluble and non-hygroscopic, with a good milky flavor and a uniform crystal size.
All of our products are FDA Grade A, rBST-free, OU Kosher, IFANCA Halal, and EU certified.
SUPERIOR CUSTOMER SERVICE
Our qualified and knowledgeable sales, account management and logistics staff deliver unparalleled customer service. We exceed our customers’ expectations with technical product support, expert market insight and on-time deliveries complete with all the documentation their shipments require—from the Certificate of Analysis to detailed analytical results. Our never-ending efforts to anticipate our customers’ needs has cemented our reputation as the industry service leader.
Our skilled technical and scientific groups are available to provide clear and complete documentation, answer questions, and provide product-specific support. Our research team—which has more than fifty combined years of experience in food formulation with milk protein concentrate—is happy to provide support with formulations, product and process development, and substantiation of nutritional claims.